Legal

Privacy Policy

Last updated: November 11, 2026

This page is also available in Portuguese.

1. Who we are

SENTINEL360 SOLUTIONS LTDA, a Brazilian company registered under CNPJ 60.048.994/0001-48, with its registered office at Rua Conceição de Monte Alegre, 198, Conj. 91, Edifício Acaraí, Cidade Monções, São Paulo/SP, CEP 04563-060, Brazil (“Sentinel360”, “we”), is responsible for Sentinel360. Sentinel360 continuously monitors temperature, humidity, CO₂, O₂ and other environmental parameters for laboratories, blood banks, clinics, hospitals, industry and cold-chain operations, with alerts and dashboards available on the web and in a mobile app.

This Policy explains how we process personal data in accordance with Brazilian Law No. 13,709/2018 (General Data Protection Law — LGPD).

2. Scope

This Policy applies to personal data that Sentinel360 processes through:

• the websites sentinel360.com.br and sentinel360.site;
• the Sentinel360 monitoring web platform and mobile apps;
• the monitoring center, which contacts the people designated by customers when an alert occurs;
• our support channels, such as email, phone and WhatsApp.

When an organization contracts Sentinel360 and designates its own users and contacts, the agreement signed with that organization also governs how those people's data is processed.

3. Data we process

• Registration and authentication: name, email, phone number and access credentials for the platform and apps.
• Monitoring data: sensor readings (such as temperature, humidity, CO₂ and O₂), identification of monitored equipment and environments, alerts and records of how those alerts were handled, which may be linked to the responsible users.
• Alert contacts: name, phone number, role and the record of calls made by the monitoring center to the people that customers designate to be notified of alerts, as well as the monthly confirmation of that list by the person designated by the customer.
• Contact and support: name, company, email, phone number and the content of messages you send us by email, phone or WhatsApp.
• WhatsApp data: phone number, profile name, messages, attachments and delivery and read information, as described in section 5.
• Staff and partners: name, role, email, phone number and access data of employees and field-service partners who use our internal systems; for partners, also their CPF (Brazilian taxpayer ID) and payment details, such as a PIX key.
• Technical data: information automatically logged by the infrastructure that hosts our services, such as IP address, date and time of access and browser type.

4. Purposes and legal bases

We process personal data to:

• provide the monitoring service, including sending alerts and contacting the people designated by customers;
• create and manage access accounts for the platform and apps;
• answer requests, provide support and customer service, including over WhatsApp;
• send commercial proposals and presentations that you request;
• maintain security, prevent fraud and keep access logs;
• comply with legal and regulatory obligations and exercise rights in legal proceedings.

Depending on the case, this processing relies on the performance of a contract or of pre-contractual steps, compliance with a legal or regulatory obligation, the regular exercise of rights, legitimate interest and, where required, consent (LGPD art. 7).

5. WhatsApp Business Platform

Sentinel360 is preparing an integration with the WhatsApp Business Platform (Cloud API), provided by Meta, to support its customers. This integration is in preparation and is not yet active. Once it is activated, conversations will be handled by the Sentinel360 team exclusively in the Sentinel360 Administrative Portal, an internal support system. Where applicable, we may send messages based on Meta-approved templates related to a support request.

In this support context, we will process the phone number, profile name, message content, attachments, delivery and read information and internal support notes. We will use this data only to provide support and related services. We do not sell this data.

Messages travel through Meta's infrastructure, and Meta also processes data under its own terms and policies, such as the WhatsApp Privacy Policy and the WhatsApp Business Policy.

6. Data sharing

We do not sell personal data. We may share it only with:

• hosting, cloud, email and communication providers that provide services to us;
• sales and financial management systems that we use to manage customers and contracts;
• Meta, when you communicate with us over WhatsApp;
• the customer organization responsible for your account or that designated you as a contact;
• public authorities, when required by law or court order.

7. International transfers

Sentinel360's systems are hosted by cloud providers with servers in the United States, such as Microsoft Azure and Amazon Web Services, and the website is hosted by Vercel. Meta may also process data outside Brazil. As a result, personal data may be stored and processed outside Brazil.

8. Storage and retention

We keep personal data for as long as necessary to fulfil the purposes of this Policy, legal and regulatory obligations and the regular exercise of rights. After that, the data is deleted or anonymized.

9. Cookies and similar technologies

The sentinel360.com.br and sentinel360.site websites do not use advertising cookies, tracking pixels or web analytics tools. They load fonts from the Google Fonts service, which involves sending the browser's IP address and technical data to Google.

10. Security

We adopt technical and administrative measures to protect personal data against unauthorized access and accidental or unlawful situations, such as access control and encrypted communication. No system is completely immune to incidents. If a relevant incident occurs, we will take the measures required by the LGPD.

11. Your rights

Under LGPD art. 18, you may request:

• confirmation that we process your data and access to it;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary or excessive data, or of data processed in breach of the LGPD;
• data portability;
• deletion of data processed based on consent;
• information about whom we share your data with;
• information about the possibility of not giving consent and its consequences;
• withdrawal of consent.

To exercise these rights, write to contato@sentinel360.com.br. To request deletion of your data, follow the Data Deletion Instructions. You may also file a petition with the Brazilian National Data Protection Authority (ANPD).

12. Data protection officer and contact

Questions about this Policy or about how we process your data can be sent to Sentinel360's privacy channel: contato@sentinel360.com.br.

13. Changes to this Policy

This Policy may be updated. The current version will always be available on this page, with the date of the last update.