Legal

Terms of Service

Last updated: November 11, 2026

This page is also available in Portuguese.

1. Acceptance

These Terms govern your use of the websites sentinel360.com.br and sentinel360.site, the Sentinel360 web platform and apps, and Sentinel360's support channels, including WhatsApp. These services are provided by SENTINEL360 SOLUTIONS LTDA (“Sentinel360”). By using them, you agree to these Terms and to our Privacy Policy.

2. Services

Sentinel360 continuously monitors environmental parameters such as temperature, humidity, CO₂ and O₂. It combines sensors, dashboards, reports and alerts by app, SMS, email and phone call.

The scope, service levels, prices and other commercial terms of each engagement are set in the proposal or agreement signed with each customer. Where that agreement covers a specific matter, it prevails over these Terms.

3. Accounts

You need individual credentials to access the platform and apps. Users must keep their credentials confidential, keep their registration data up to date and tell Sentinel360 if they suspect unauthorized use of their account.

4. Acceptable use

When using our services and support channels, you must not:

• break applicable law or infringe the rights of others;
• send unlawful, offensive or misleading content, or unsolicited bulk messages;
• try to access areas, data or systems without authorization, or interfere with how the services work;
• copy, modify or reverse-engineer the platform, except where the law allows it.

5. Support through WhatsApp

Sentinel360 is preparing an integration with the WhatsApp Business Platform, provided by Meta, to support its customers. This integration is in preparation and is not yet active. Once it is activated, conversations will be handled by the Sentinel360 team. Use of WhatsApp is also subject to the WhatsApp Terms of Service and Meta's policies. How we process data from these conversations is described in section 5 of the Privacy Policy.

6. Availability

Monitoring and alerts depend on factors that Sentinel360 does not fully control, such as power supply, connectivity, telephone networks and third-party services. Alerts complement each customer's own operating and contingency procedures; they do not replace them.

7. Intellectual property

The Sentinel360 brand, software, content and other elements of the services are protected by intellectual property law. You may use them only within the limits of these Terms and of your engagement.

8. Privacy

How we process personal data is described in our Privacy Policy. To ask for your data to be deleted, follow our Data Deletion Instructions.

9. Changes

We may update these Terms. The current version will always be available on this page, together with the date of its last update.

10. Governing law

These Terms are governed by the laws of the Federative Republic of Brazil.

11. Contact

Questions about these Terms can be sent to contato@sentinel360.com.br.